Refund Policy

1. Overview

Skyra is committed to delivering professional, high-quality translation, transcription, subtitling, and academic services. We understand that circumstances change, and we have established this fair, transparent refund policy in accordance with Egyptian Consumer Protection Law No. 67 of 2006 and its amendments.

This policy applies to all services and engagements purchased directly through Skyra, including payments made via the Skyra online payment portal at skyrausa.com/payment.

2. Refund Eligibility Period

All refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period will not be eligible for refund, regardless of whether the service has been used or started.

3. Refund Tiers

The following refund tiers apply specifically to our professional language and translation services:

4. How Partial Refunds Are Calculated

When a translation or transcription project has partially begun, the refund is calculated as follows:

• The total project volume (words or minutes) is determined by the service order.
• The work completed up to the cancellation time is measured.
• The refund equals the proportional cost of the remaining undone work.
• A service processing fee of 10% of the total amount paid may be deducted for administrative costs.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The 14-day eligibility window has passed.
• The project has been fully delivered and completed.
• The client fails to supply the required source files or guidelines within 7 days of payment.
• Cancellation is requested after 50% of the project has already been processed and translated.

6. How to Request a Refund

To submit a refund request, please contact us using any of the following methods:

• Email: info@skyrausa.com with subject line: "Refund Request — [Your Reference Number]"
• Phone: +20 127 595 0234 during business hours
• Website: skyrausa.com via the Contact Us form

Please include your reference number, full name, email address, and a brief description of the reason for the refund request. We will acknowledge your request within 24 hours and process eligible refunds within 5–10 business days.

7. Refund Processing

Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider:

• Visa / Mastercard: 5–10 business days
• Mobile Wallet (Vodafone Cash, etc.): 2–5 business days
• Bank Transfer / Instapay: 5–7 business days

8. Amendments

Skyra reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting to our website.